1. Does the vacuum work on carpets?
    The vacuum works on carpets that are low pile carpet. The vacuum's effectiveness is reduced on medium and high pile carpet types. Please see below for examples of each type of carpet.
  2. How do I remove and clean the soft roller?
    You can use a coin or other tool to unlock the brush roller lock, then remove the brush from the brush window. To remove the hair and debris wrapped around the roller you can use Tineco Hair Cleaning Tool.
  3. How do I know when the filters need to be cleaned?
    The filters should be cleaned when you feel that the device has reduced suction or when the indicator light on the battery pack blinks in a pink color.
  4. How often should I wash the pre-filter?
    We suggest you clean the pre-filter at least once a week with our rinse-free pre filter cleaning tool. It also depends on the actual use condition of the filters.
  5. What height does the wall-mounted dock need to be installed at?
    The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 1.23 cm from the ground.
  6. What is the function of each accessory ?
    The standard A10 Hero comes with 3 accessories
    - Crevice Nozzle: Used for vacuuming corners, niches and other hard-to-reach places.
    - 2-in-1 Dusting Brush: Used for vacuuming upholstered furniture, curtain, and dust.
    - Mini-Power Brush: Use for vacuuming upholstered furniture, mattresses, pet hair and dirt. "
  7. How do I register my vacuum?
    You can register your product on https://us.tineco.com/ by clicking on Register on the upper right hand corner of the page. Please input your email, serial number of your Tineco device and the date of your purchase. If you do not register your product, your products will still have its 2-year limited warranty.
  8. Where can I purchase additional accessories or replacement parts?
    "You can purchase additional accessories or replacement parts on Amazon: https://www.amazon.com/stores/page/6A13732D-3327-4C16-9783-3A72568473BD
    Please contact customer service if you cannot find the item your looking for.
    *Please note that this will change after we launch into other places"
  9. How do I store my vacuum?
    We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

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